Troubleshooting Your Canon EOS 5D Mark II: A Comprehensive Guide

Are you experiencing issues with your Canon EOS 5D Mark II? Don’t worry, you’re not alone! In this article, we’ll walk you through some common problems and their solutions to get your camera up and running in no time. Before we dive in, make sure to perform a soft reboot by turning the device off and then back on again. If none of these steps fix your problem, perform a hard reboot by turning the device off, removing the battery and backup battery, pressing the shutter button multiple times, and then putting the batteries back in and turning the device back on.

Images are Blurry or Have Markings

If your images look smudged or have other marks scarring the picture, it could be due to a dirty mirror. The mirror can be cleaned after removing the lens. Be sure to use specialty cleaning equipment, as your old t-shirt will scratch the mirror, permanently damaging it.

Mirror is Dirty

If you see marks or smudges when looking through the viewfinder, it could mean that the mirror is dirty. The mirror can be cleaned after removing the lens. Be sure to use specialty cleaning equipment, as your old t-shirt will scratch the mirror, permanently damaging it.

Memory Card is Corrupted

The memory card might not be saving the images properly. Try using a different memory card to see if the issue persists.

File Type Is Not the Best

If you see vertical lines on your images, the file format might be the issue. Use RAW or JPG file type to see if it resolves the problem.

Mirror is Scratched

If you see a thin line on every photo, the mirror is probably scratched and must be replaced. Visit our mirror replacement guide for more information.

Focus Plate is Loose

If you hear rattling when you shake the camera, the focus plate might need tightening. Visit our focus plate replacement guide to learn how to access and tighten the focus plate.

Card Reader is not Functioning Properly

If you have already tried the previous steps, the card reader might not be transferring data to the memory card properly. Visit our card reader replacement guide for more information.

Images are Being Partially Overwritten

Images have portions missing or significantly obscured, usually on the edges. Try using a different memory card to see if the issue persists.

Backup Battery is Dead

The small backup battery may be dead and in need of replacing. Visit our backup battery replacement guide for more information.

Device Won’t Turn On

The device will not power on. Make sure the battery is fully charged and properly inserted. If the issue persists, try cleaning the battery contacts with a cotton swab.

If none of these steps resolve the issue, it may be time to schedule a repair with Salvation Repair. We offer a limited lifetime guarantee on all parts and labor, and our experienced technicians will get your Canon EOS 5D Mark II up and running in no time.