Google Pixel Unresponsive Black Screen: Troubleshooting Guide

Is your Google Pixel showing an unresponsive black screen? Don’t worry, we’ve got you covered. At Salvation Repair, we’ve seen this issue before, and we’re here to help you troubleshoot and potentially fix the problem. In this guide, we’ll walk you through the possible causes and solutions to get your phone up and running again.

Before we dive into the troubleshooting steps, it’s essential to note that the problem can be caused by either software or hardware issues. So, let’s get started!

Software Glitch

Restarting your phone is a good first step, just to make sure it’s not a random software fluke. Sometimes, a simple reboot can resolve the issue. If that doesn’t work, try booting your phone in Safe Mode to see if the problem persists.

If your phone is still unresponsive, it’s possible that a software glitch is causing the issue. Try performing a factory reset, but be aware that this will completely wipe your phone’s data. Make sure you have a backup of your phone before attempting this.

Low Battery

Even if you’ve already tried charging your phone, your problem could still be a dead battery. Sometimes when a battery is really drained, it needs to charge for 30 minutes or more before the phone has enough charge to boot.

Check that your charging setup is functional, and try using a different charging cable and block to rule out any issues with your current setup.

Dirty Sensors

It’s worth checking if the sensors at the top of the screen are smudged. The Google Pixel’s sensors at the top of the phone automatically adjust the screen brightness — if the sensors are smudged, the phone might think it’s dark out and lower the brightness.

Clean the entire phone screen with a paper towel and some isopropyl alcohol to ensure the sensors are functioning correctly.

Faulty Third-Party App

Recently installed third-party apps may be the cause of the unresponsive black screen. Boot into Safe Mode to check if your phone is responsive and uninstall the app at fault while you’re there.

If you’re still experiencing issues, try uninstalling recently installed apps to see if that resolves the problem.

Screen Disconnect

If you recently dropped your phone or performed a repair, a physical disconnect of the screen assembly cable from the motherboard is a possibility.

Check the screen assembly cable and ensure it’s securely connected to the motherboard. If you’re not comfortable with DIY repairs, consider scheduling a repair with Salvation Repair.

Screen Hardware Issue

If your phone is still not responding and has a black screen, try plugging it into a computer. This will provide more insight to your phone’s condition as it notify you if it detects the phone—letting you know that the phone may be functioning but the screen may not be.

If you suspect a screen hardware issue, consider scheduling a repair with Salvation Repair. Our expert technicians will diagnose and fix the problem, and we offer a limited lifetime guarantee on all parts and labor.

If you’re still experiencing issues after trying these troubleshooting steps, it’s likely that there’s a more serious problem with your phone. Don’t worry, Salvation Repair is here to help. Schedule a repair with us today, and our expert technicians will get your phone up and running in no time.