PlayStation 5 Black Screen Troubleshooting Guide

If your PS5 turns on but your TV or monitor displays no signal, follow the steps below. If your PlayStation 5 will not power on, see the PlayStation 5 Won’t Turn On guide instead. If your TV displays a green screen, check out the PS5 Green Screen guide.

Causes:

TV or Monitor is Off or Does Not Work

Before troubleshooting any issues, ensure the TV or monitor you are using is powered on and working correctly. If you have a smart TV, ensure you have installed the newest software.

Faulty HDMI Cable Connection:

If your TV or monitor turns on and displays other devices, it is possible the HDMI cord that connects the PS5 to the TV is damaged or improperly connected. The HDMI port the console is plugged into might be broken or dirty.

If the HDMI port on the PS5 is not functioning, you may need to replace the motherboard with a new one that fits your version of the PS5.

TV or Monitor Cannot Handle PS5’s Video Settings

This issue is most likely to occur when you plug your PS5 into a new TV or display that differs from the display you used when setting up your PS5. Your PS5’s display setting may not be compatible with your existing display, so you should change its video output in Safe Mode.

Rest Mode Glitch:

The Rest Mode feature on the PS5 can cause power issues and prevent your PS5 from displaying correctly on a TV if the console cannot exit the mode properly. If the black screen problem started after the console went into Rest Mode, perform the above solutions: force shut down and power cycle.

If those solutions did not fix the problem, boot your PS5 in safe mode:

If the screen shows up, try restarting your PS5 again to see if the screen shows up now in normal operation mode. If it doesn’t boot back into safe mode by repeating the above steps and rebuild the console’s database in safe mode:

Your system should restart after rebuilding the database and boot into normal operation mode. The process may have restored certain video/display settings back to default.

PS5 Console Did Not Power Up Correctly

If you’ve tried different TVs and HDMI cords and ports, the PS5 console is likely the source of the problem. If your PS5 turns on, but your TV or monitor is black or not showing the PS5 user interface, force shut down the console.

If performing a force shutdown did not fix the issue, complete a power cycle.

If the force shutdown and power cycle did not get the image back on your TV screen, you will need to attempt the solutions below.

In the event that the PS5 is not being powered correctly, the console may not be receiving enough power from either the wall outlet or the power cord to stay on.

Replace the power supply with a new one.

At Salvation Repair, we offer a limited lifetime guarantee of all parts and labor. If you’re experiencing issues with your PS5, schedule a repair at https://salvationrepair.com/repair.