All returns must be postmarked within thirty (30) days of the purchase date. Returned items must be in unused condition, with all original packaging, labels, and protective stickers intact.

Damaged products are not eligible for return. All product are ONLY eligible for store credit based on the conditions in this document. If a product appears to be defective or damaged upon arrival, you must document and return the item and contact us as soon as possible so there is a record of the damage upon arrival. Always perform and document a "dry test" before removing any protective stickers or handling sensitive areas of the product. Never directly touch the back of LCD/OLED screens as this can and will damage most of the replacement screens we sell. LCD and OLED screens have protective stickers on the back because they are designed to operate in a sealed environment (That is, your phone, tablet, or laptop).

The dry test must be recorded or captured clearly with images. This helps us confirm defects and quickly credit your account. It must show the part being removed from the packaging and tested directly on a compatible device, without being installed (sealed in the device) or modified. Any parts with missing stickers, signs of installation, or improper handling may be denied return eligibility due to the delicate nature of modern LCD and OLED parts.

All returns must be shipped at the customer’s expense. We strongly recommend using a trackable shipping method. We reserve the right to update or change this policy at any time.

RETURN PROCESS

To return an item, please email customer service at returns@salvationrepair.com or fill out a RMA request from your account page to obtain a Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging, include proof of purchase, and mail your return to:

Please allow 5–14 days for your return to be processed once it has been received and inspected.

CREDITS AND FEES

If a returned item is approved, we will issue a credit to your account based on the lower of the purchase price or current selling price. If you prefer, we can offer an exchange instead and provide free ground shipping for the replacement.

A 10% restocking fee applies to all returns unless defective.

EXCEPTIONS

If you receive a part that appears damaged, you must contact us immediately and provide documentation (images or video) showing the issue before stickers are removed or installation begins. If a product is clearly damaged in shipping, just snap a picture and send it back. You can email us to pre-authorize a return in this case or use the RMA tool on your account page to auto generate a RMA number.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

Phone: 601-699-8246

Email: returns@salvationrepair.com