Return Policy / Warranty
Warranty Policy
Replacement Parts:
All returns must be postmarked within thirty (60) days of the purchase date. Returned items must be in unused condition, with all original packaging, labels, and protective stickers intact.
Damaged products are not eligible for return. If a product appears to be defective or damaged upon arrival, you must perform and document a "dry test" before removing any protective stickers or handling sensitive areas of the product (e.g., the back of OLED screens).
The dry test must be recorded—preferably as a video—or captured clearly with images. It must show the part being removed from the packaging and tested directly on a compatible device, without being installed or modified. Any parts with missing stickers, signs of installation, or improper handling may be denied return eligibility.
All returns must be shipped at the customer’s expense. We strongly recommend using a trackable shipping method. We reserve the right to update or change this policy at any time.
- All Parts: Must be unused, undamaged, and returned with all original stickers intact. Dry test documentation is required.
- Batteries: Must be unused and undamaged. Any punctures, bends, or signs of improper handling void eligibility.
- Tools & Supplies: May be returned within 60 days if unused and free of physical damage or excessive wear.
- Genuine OEM Parts: Can only be returned if unused and in their original packaging. Once opened or installed, they are no longer eligible for return.
RETURN PROCESS
To return an item, please email customer service at returns@salvationrepair.com or fill out a RMA request from you account page to obtain a Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging, include proof of purchase, and mail your return to:
Salvation Repair LLCAttn: Returns RMA #
1503 Lakeview Dr
Laurel, MS 39440
United States
Please allow 5–14 days for your return to be processed once it has been received and inspected.
CREDITS AND FEES
If a returned item is approved, we will issue a credit to your account based on the lower of the purchase price or current selling price. If you prefer, we can offer an exchange instead and provide free ground shipping for the replacement.
A 10% restocking fee applies to all returns.
EXCEPTIONS
If you receive a part that appears damaged, you must contact us immediately and provide dry test documentation (images or video) showing the issue before stickers are removed or installation begins. Without this documentation, we cannot authorize a return.
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
Phone: 601-699-8246
Email: returns@salvationrepair.com
