Customer Support

Contact Us

If you have any questions or need assistance, feel free to reach out:

• Phone: 601-699-8246
• Email: support@salvationrepair.com
• Business Hours: Monday – Sunday, 9 AM – 9 PM CST
• Address:
  Salvation Repair LLC
  1503 Lakeview rd
  Laurel, MS 39440
  United States

Send Us a Message

Repair Warranty

We stand behind our repairs with a limited lifetime warranty covering defective parts installed by us. If you experience issues related to the repair, please contact us for a free replacement.

Damaged repairs: If damage occurs due to user accidents (drops, spills, etc.) within 30 days of the repair, we typically offer discounted repair services on a case-by-case basis.

Replacement Part Returns

Replacement parts can be returned within 30 days of purchase. Please ensure the parts are unused and in original condition.

Note: Warranty does not cover accidental or water damage occurring after repair or use.

Due to the nature of repair services and parts, all sales are final beyond these policies. We encourage customers to ask questions before booking repairs or ordering replacement parts.

Shipping & Handling

Mail-In Repairs

Please ship your device securely to our address above for mail-in repairs. We recommend using a tracked and insured shipping method.

We offer expedited FedEx shipping options at checkout with typical delivery times of 2-4 business days plus 1-2 days handling.

Note: We discourage shipping to P.O. boxes as carriers like FedEx require a physical street address for delivery.

Replacement Parts Shipping

Replacement parts are shipped separately and securely once your order is confirmed.

We offer expedited FedEx shipping options at checkout with typical delivery times of 2-4 business days plus 1-2 days handling.

Note: We discourage shipping to P.O. boxes as carriers like FedEx require a physical street address for delivery.

Tracking information will be provided via email once your parts are shipped.

Frequently Asked Questions

• Q: How long will my repair take?
  A: Most repairs complete within 30-45 minutes on-site or in-shop. Complex repairs can take up to 24 hours.
• Q: Can I get a loaner device?
  A: Yes, loaner phones or tablets are available upon request and subject to availability.
• Q: How do I track my shipped repair?
  A: Tracking info is emailed when your device ships back to you.
• Q: Can I change my repair address after ordering?
  A: Contact us immediately — if your device hasn’t shipped, we can update your address.