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Warranty

Salvation Repair • Limited lifetime repair warranty

Protection for your repair.

We stand behind our installed parts and workmanship. If a covered repair develops a defect under normal use, let us take a look. Our lifetime repair warranty covers defects—not new physical damage, liquid damage, or accidents. A separate, limited drop benefit and OLED upgrade incentive is available for select iPhone LCD repairs; see the terms below.

Start a warranty requestCall 601-699-8246
Hands replacing a battery inside an open smartphone
Installed parts and repair workmanship: learn what our Service Warranty covers and how to get help.

What we cover

  • Manufacturing defects in a replacement part we installed.
  • Problems caused by our installation or repair workmanship.
  • The parts and labor needed to correct a qualifying covered defect, at no charge.

Coverage applies to the specific repair on your service record—not every component of the device.

Not covered by the defect warranty

  • Damage caused after the repair by drops, impact, bending, pressure, or misuse—including cracked glass and damaged connectors.
  • New spills, liquid exposure, moisture, or resulting corrosion.
  • Normal wear and gradual battery-capacity loss, rather than a defect.
  • Software, operating-system, or app problems unrelated to our repair.
  • Damage caused by later modifications, attempted repairs, or third-party work.

Select iPhone LCD screens: a little help toward OLED

On select iPhone models designed to use OLED displays, we offer an inexpensive LCD repair option with a limited, one-time drop benefit and an upgrade opportunity. These incentives help you move toward the OLED screen intended for your model while spreading repair costs over a couple of paychecks. They do not apply to every screen or iPhone model. Ask our team whether your LCD repair qualifies.

30-day limited drop benefit

If an eligible LCD screen breaks from a drop within 30 days of the original repair purchase, we cover half the repair cost. You can use this benefit once: choose a half-price LCD screen repair, or apply a credit equal to half the original LCD repair price toward an OLED upgrade for that phone.

This is a separate, limited incentive—not part of the lifetime defect warranty and not ongoing accidental-damage coverage.

60-day screen upgrade option

For an eligible LCD repair, you may upgrade to OLED within 60 days of the original repair purchase by paying the upgraded repair price difference. This gives you time to spread the cost over a couple of paychecks.

One upgrade is allowed per eligible original purchase. The 60-day upgrade option does not extend the 30-day drop benefit; a screen broken by a drop is subject to the drop-benefit terms.

An example

Suppose you purchase an eligible iPhone 15 LCD repair for $99.95 and break the screen two weeks later. You can put a $49.98 credit toward an OLED upgrade, or choose another LCD repair at half price. If you choose the LCD replacement and break it again, the next break is not covered. This example illustrates the benefit; it is not a price quote for every model or screen option.

How long does coverage last?

Our limited lifetime repair warranty lasts for the lifetime of the repaired device under normal use. It applies to the original customer and the specific repair shown on the service record.

This is a defect warranty, not accidental-damage insurance or a promise that parts will never wear out. The warranty terms provided for a previously completed repair continue to apply to that repair. Nothing in this policy limits rights that cannot legally be excluded.

Let’s make it right

  1. Tell us what happened

    Contact our team with your name, device, symptoms, and approximate repair date. We’ll help you decide the next step.

  2. Bring it in for inspection

    Bring the device and receipt or service record. If you cannot find your receipt, we can try to locate the repair using your name or device serial number.

  3. Get a clear answer

    If the issue qualifies, we’ll correct the covered defect with no charge for parts or labor. If it does not, we’ll explain your options before any paid work.

Warranty evaluations are usually completed the same day but may take up to 5 business days if a third party defect is involved (example: a defective screen from Mobile Sentrix – one of our suppliers). We can usually provide a temporary or replacement screen for a refundable (assuming the defect is verified) holding payment in this situation. Repair completion depends on the diagnosis and parts availability. Please contact us before shipping a device.

Warranty questions, answered

Our limited lifetime repair warranty covers defects in the replacement parts we installed and our workmanship under normal use. Coverage is for the original customer and the specific repair, for the lifetime of the repaired device.

Damage caused by a later drop, impact, misuse, or liquid exposure is not covered by the lifetime defect warranty. Select iPhone LCD repairs have a separate 30-day, one-time drop benefit: a half-price LCD repair or a credit of half the original LCD repair price toward an OLED upgrade. Discounted replacements do not renew drop coverage. A failure caused by a defect in our installed part or workmanship may be covered by the defect warranty. We inspect the cause rather than treating every failure as a defect.

Email warranty@salvationrepair.com or visit Salvation Repair at 1503 Lakeview Rd, Laurel, MS 39440. Bring your device and receipt or service record if available. Contact us before mailing a device.

Warranty evaluations are usually completed the same day but may take up to 5 business days if a third party defect is involved (example: a defective screen from Mobile Sentrix – one of our suppliers). We can usually provide a temporary or replacement screen for a refundable (assuming the defect is verified) holding payment in this situation. Repair completion depends on the diagnosis and replacement-part availability; the evaluation window is not a guaranteed repair-completion date.

iPhone drop warranty & OLED upgrade FAQs

No. This limited benefit applies only to select eligible LCD repairs on iPhone models designed for OLED displays. Ask our team whether your repair qualifies. It is an incentive to move toward the OLED display intended for your model, not general accidental-damage insurance or part of the lifetime defect warranty.

For one eligible screen break caused by a drop within 30 days of the original repair purchase, we cover half the repair cost. Choose one half-price LCD repair or apply a credit equal to half the original LCD repair price toward an OLED upgrade for that phone. This credit is toward a repair or upgrade, not a cash refund.

An eligible LCD repair can be upgraded to OLED within 60 days of the original repair purchase by paying the upgraded repair price difference. This lets you spread the cost over a couple of paychecks. One upgrade is allowed per eligible original purchase. The 60-day option does not extend drop coverage; drop-damaged screens are subject to the separate 30-day drop-benefit terms.

No. Each eligible original purchase allows one use of the half-price/drop-credit benefit and one upgrade. Using the drop credit toward OLED also uses your one upgrade. A discounted replacement does not restart the 30-day or 60-day window or create another half-price entitlement. If the replacement LCD breaks again, that next break is not covered by this incentive.

If that eligible LCD screen breaks from a drop two weeks after the $99.95 repair, you could receive a $49.98 credit toward an OLED upgrade or choose another LCD repair at half price. If you choose the replacement LCD and break it again, that next break is not covered. This is an example, not a price quote for every screen or model.

No. Completed repair services are non-refundable and cannot be returned, except where required by law. Eligible defect corrections and the limited LCD/OLED incentives are separate remedies, not merchandise returns or refunds of completed work. A specifically refundable holding payment for a temporary or replacement screen is separate from the completed service charge and is refundable when the supplier defect is verified.

Have a concern about a repair?

Talk to the people who repaired it. We’ll listen, inspect the issue, and explain the next step.

Salvation Repair
1503 Lakeview Rd, Laurel, MS 39440
warranty@salvationrepair.com · Contact our team